Customer Care

Privacy Policy – everloved.ch

Last updated: 10.10.2025

At everloved.ch, we respect your privacy and are committed to protecting your personal data in accordance with the Swiss Federal Act on Data Protection (revDSG), the EU General Data Protection Regulation (GDPR), and other applicable laws. This Privacy Policy explains how we collect, use, and share your information when you interact with our website and services.

1. Information We Collect

When you visit our website or place an order, we may collect:

  • Personal Data: such as your name, billing/shipping address, payment details, email address, and phone number.

  • Technical Data: including IP address, browser type, device information, and browsing behavior.

  • Cookies & Similar Technologies: used to operate the site, analyze performance, and provide personalized content and advertising.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To fulfill and deliver your orders.

  • To communicate with you (order updates, customer support).

  • To improve our website and services.

  • To show you relevant advertising, including on other websites.

3. Sharing Your Information

We may share your data with trusted service providers (e.g. payment processors, logistics partners, and marketing/advertising services) strictly for the purposes described above.

As described in this Privacy Policy, we may share personal information with third parties, including advertising partners, to show you ads that are more relevant to your interests. Sharing of personal information for targeted advertising may be considered “sales,” “sharing,” or “targeted advertising” under certain privacy laws. Depending on where you live, you may have the right to opt out of these activities.

4. Your Rights

Under Swiss law (revDSG) and the GDPR, you have the right to:

  • Access and request a copy of your personal data.

  • Correct inaccurate information.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to certain processing activities (including direct marketing).

  • Data portability, where applicable.

  • Withdraw consent at any time.

If you would like to exercise any of these rights, please contact us at contact@everloved.ch

5. Global Privacy Control (GPC)

If you visit our website with the Global Privacy Control (GPC) opt-out signal enabled, we will treat this as a request to opt out of any activity that may be considered a “sale” or “sharing” of personal data, or targeted advertising, for the device and browser you used.

6. Data Transfers

Because we use third-party service providers that may operate outside Switzerland and the EU, your personal data may be transferred internationally. In such cases, we ensure that adequate protection measures (such as standard contractual clauses) are in place.

7. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

8. Security

We take appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, or loss.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will always be published here with a new “last updated” date.

10. Contact Us

If you have any questions or requests regarding your privacy, please contact us at:  contact@everloved.ch